Commonly Asked Questions

What are the burn times for each sized candle?

Burn times will always vary depending on the placement of your candle. Candles placed in drafty areas will always burn slightly faster. Burn times also vary depending on the height of your wick. The longer the wick is, the faster your candle will burn. This is why we suggest trimming your wick before each burn to 1/4". To extend your candle's burn time, make sure to burn your candle long enough to allow the melted wax pool to reach the edge of the jar or tin. Candles have a 'memory' so to speak, and on your next burn, the candle will continue to tunnel down instead of burning evenly. The temperature of your room will also affect how fast your candle burns. A cool room under 65 degrees will allow for a slower burn, and over 85 degrees will yield a faster burn.

My current sizes burn as follows:

3.2oz Jars: Approximately 20 Hours.

6oz Tins: Approximately 30 Hours.

9oz Jars: Approximately 60 Hours.

What size candle would work best for my room?

Smaller candles, like our 3.2oz jar and 6oz tins, work best in small rooms like laundry rooms and bathrooms. 

Medium sized candles, like our 9oz jar, work best in medium sized rooms such as bedrooms or offices. 

It looks like there is a frost on the top of my candle. Is this normal?

Yes! Frosting is a perfectly natural effect of using soy wax and is unique to vegetable waxes, especially soy. It is the natural wax re-crystallizing. All soy waxes frost to some degree and is a sign that you are using a 100% natural soy wax candle.

I burned my candle for the first time today. It looked like the candle had water droplets on the surface. What is this?

There can be a few reasons why your candle is doing this, but the most common reason is the oil content of the candle. Natural waxes, like the soy that is used for our candles, have a natural oil content that will occasionally sweat. This doesn't affect the performance of your candle at all. 

Exposure to hear or humidity can also be a cause for sweating. Hot and damp conditions can increase the odds that a candles sweats. Try to keep a sweating candle out of direct sunlight and away from other heat sources if you would like to avoid it.

I burned my candle once, and now the top isn't smooth anymore. What happened?

This is a super common question. Initially, some customers think that something is wrong with their candle. Interestingly enough, it is completely normal! 

The rough, bumpy tops after burning a soy wax candle are caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate. This is a feature of soy wax, and not a sign you did anything incorrectly.

What do top notes, middle notes and base notes mean when talking about fragrance in each candle?

A perfect combination of these three notes makes a fragrance lasting and appealing.

  • Top Note - This is the initial impression the fragrance oil makes when you first smell a candle or remove the lid. It is the most volatile, meaning it will evaporate the quickest.

  • Middle Note - The middle note is the “heart” of the fragrance. It can take 10 to 20 minutes for the middle notes to fully develop. When you are burning a candle, the middle notes are the most prominent.

  • Base Note - also called the “Dry Down”- The base notes are what give a candle lasting qualities. It is the scent that lingers even after the candle is extinguished.